Terms of Service

• Operator: Odrin Yazılım — VoltraChat is this business's service brand.
• Tax ID: 6470447526 — Kordon Tax Office, İzmir
• Address: Halkapınar Mah. Mürselpaşa Blv. No: 174 İç Kapı No: 204, Konak / İzmir, Türkiye
• Email: destek@voltrachat.com

VoltraChat offers comment→DM and story-reply→DM automation for Instagram professional accounts, running on Meta's official API. Paid plans are flat-priced: even if your post goes viral, your bill does not change. When your plan quota is reached, DM delivery stops; messages are not queued and no surprise charges apply. The free tier has a limited monthly DM quota. Where these features are enabled for your account, you can also publish posts to your Instagram account from the panel, schedule them for a later time, and view your account's insights.

You must be at least 18 years old and may only connect Instagram professional accounts you are authorized to manage. The service is intended for business and creator accounts. You are responsible for the accuracy of your account details and the security of your sign-in email.

Current prices are published on the site. Payments are collected via iyzico as a 1-month, 6-month or 12-month subscription, depending on the term you choose; each period's fee is charged at the start of the period and the subscription renews automatically at the end of each period until you cancel. You can cancel anytime from the panel; after cancellation the next period is not charged and you keep using the service until the end of the paid period. Price changes are announced to existing subscribers in advance and apply from the following period; if you do not accept a change, you can cancel before the renewal. Exception: subscriptions that started at the founding-customer price announced on the site renew at the same price for the same package and term for as long as the subscription continues without interruption.

If you purchase as a consumer: the service is a digital service whose performance begins immediately after payment. Where you consent to immediate performance at checkout, the right of withdrawal does not apply under the Turkish Distance Contracts Regulation's exception for services performed instantly in electronic environments. This notice forms part of the pre-contractual information.

• You connect only accounts you are authorized to manage, and you author the automation content (public replies, DM texts) and the content you publish; you are responsible for their legality and their compliance with Meta's policies.
• Spam, deceptive content, harassment, unlawful content, and violations of Meta platform policies are prohibited.
• You remain responsible for your own legal obligations towards the followers who interact with your automations (including privacy notices); VoltraChat processes their data on your instructions.
• Reverse engineering, overloading, or reselling the service is prohibited.

This section applies when the content publishing feature is enabled for your account and you use it.

• Who initiates a post. VoltraChat publishes to your Instagram account only at your request. That happens in one of two ways: (a) you confirm the post in the panel, either immediately or for a time you choose; or (b) if you have turned on "AI can publish without approval" in the AI connection settings, your own AI connection that you authorized requests it. This setting is off by default and you can turn it off at any time. While it is off, a publish request from your AI connection is not published unless you approve it in the panel. VoltraChat never publishes on its own initiative and never re-publishes a post automatically.
• Rights and accuracy of content. For all content you publish, including photos, videos, captions, hashtags, alt text and comments, you confirm that you own it or are authorized to use it, that it is accurate, and that it complies with the law, with third-party rights (including copyright, trademark, personality and personal-data rights) and with Meta/Instagram rules. You are responsible for obtaining any permissions needed from people who appear in your content. Content prepared or published by your AI connection is your content and your responsibility.
• AI-generated label. The "AI-generated" label on the publishing form is on by default. You are responsible for setting it to match the content, and for any labelling obligations for AI-generated or AI-altered content that arise from platform rules or applicable law.
• Scheduled posts and cancellation. You can cancel a scheduled post, or change its time, in the panel until it is published; a canceled post is not sent to Instagram. A scheduled post may be delayed or not published because of the publishing limits we apply to protect your account, Instagram's publishing limits, a connection or permission problem, an account restriction, the end of the 32-day maximum storage period for uploaded files, or an error on Meta's side. In that case the reason is shown in the panel. A post that would be published more than 24 hours after its scheduled time is not published. A post scheduled by your AI connection is not published if "AI can publish without approval" is off and you have not approved it before the scheduled time.
• Published posts. A published post stays on your Instagram account. VoltraChat cannot edit the caption of a published post or delete it; you do that in the Instagram app. Deleting your VoltraChat account or data does not delete the post on Instagram.
• Use of your content. You allow us to use the content you upload for publishing only to deliver it to Instagram, to store it until its scheduled time and to show your publishing history in the panel, for the periods stated in the Privacy Policy. We do not use your content for any other purpose or to train AI models.
• Insights. Insights are shown as Instagram provides them and may be delayed on Instagram's side. If Instagram does not return a figure, the panel says so.

• VoltraChat connects to Instagram through Meta's official API and sends messages within the limits Meta sets for that API. Meta sets these limits and may change them; VoltraChat may update its sending speed accordingly.
• VoltraChat also applies rules that prevent repeated messages to the same person. When Instagram signals an error, a slowdown or a restriction, it slows down or stops sending. It may tighten these protections for the security of the service.
• Instagram makes account restriction, suspension and similar decisions under its own rules and assessment. Sending within Meta's limits does not mean such a decision will never be made. These decisions belong to Meta; VoltraChat cannot make, prevent or lift them. In that case sending is slowed down or stopped and the status is shown in the panel.
• Using your account in line with Instagram's Terms of Use, Community Guidelines and Meta's platform and messaging policies is your responsibility. You decide whom your automations message, on which trigger, with which text and link, and when automations are switched on or off. Texts and settings we prepare in a setup service are presented for your approval before they go live.
• VoltraChat is not liable for restrictions, suspensions, loss of access or engagement imposed on your account by Meta, or their consequences (including loss of sales, profit, ad spend or reputation). This does not cover situations caused by VoltraChat's own fault, for example the service malfunctioning and sending outside your settings; in those cases the "Limitation of liability" section applies. Intent, gross negligence and consumers' statutory rights are reserved in all cases.
• If you use the service for commercial or professional purposes, you will indemnify VoltraChat against: claims brought against VoltraChat by third parties (including message recipients, right holders, Meta and public authorities) because of automations you set up or content you send; claims arising from your breach of Meta's rules or the law; and reasonable costs VoltraChat incurs for these reasons. VoltraChat notifies you of such a claim without delay and allows you to take part in the defence. For consumers, the general rules apply.
• If your use clearly breaches Meta's rules or endangers VoltraChat's standing with Meta, VoltraChat may pause the relevant automation or sending. The reason is given in the panel or by email. For serious or repeated breaches, the "Suspension and termination" section applies.
• VoltraChat is a software service independent of Meta. Instagram and Meta are trademarks of their respective owners.

We may suspend or terminate your account upon violation of these terms or Meta's policies — with notice, or immediately for serious violations. You can close your account anytime from the panel; upon closure your data is deleted within the periods stated in the Privacy Policy.

The service is provided "as is". Except for intent, gross negligence, and consumers' mandatory statutory rights, the operator's total liability in any contract period is limited to the fees you paid in the last 12 months. Loss of profit, loss of reputation, and indirect damages are excluded.

The amount cap and the exclusion of indirect damages in this section do not apply to those using the service as consumers.

The VoltraChat brand, software, and interface belong to the operator. Your own content (DM texts, campaigns, posts you publish) remains yours; you grant us the license needed to operate the service.

We may update these terms; material changes are announced via the panel or email at least 15 days in advance. For changes that are not to your disadvantage, continued use after a change constitutes acceptance; if you do not accept, you may close your account.

Material changes to your disadvantage take effect only once you accept them separately in the panel. If you do not accept, the previous terms apply until the end of the paid period and you may end your subscription without any extra charge.

These terms are governed by the laws of the Republic of Türkiye; the courts and enforcement offices of İzmir have jurisdiction. Consumers retain their rights to apply to consumer arbitration boards and consumer courts. Nothing in these terms limits mandatory consumer protections in your country of residence.

Questions: destek@voltrachat.com